Refund Policy
Not yet publishedRune Nexus
PLACEHOLDER, NOT YET IN FORCE
This policy is still being written and nothing on this page is binding yet.
We have not settled our refund terms, and we would rather show you an empty page than invent terms we might not honour. Until this page is published, refund requests are handled case by case. Write to support@rune.nexus with your account email and what happened, and you will get a human answer.
WHAT THIS PAGE WILL COVER
First payment
Whether there is a window after your first charge in which you can ask for the money back, and how long it is.
Part used months
What happens to the remainder of a month when you delete a server partway through it.
Paid plugins
How refunds work for plugins written by other developers, where the money is partly theirs. There is no marketplace yet, so this one is furthest off.
Our failures
What you are owed when an outage or a fault on our side is what cost you the time.
Statutory rights
Where consumer law in your country gives you a right to cancel that overrides anything we write here.
Two things are already settled and stated elsewhere. The trial needs no card, so there is nothing to refund on it. And a stopped server is still billed, because its memory and its data are still held for you. Both are covered in the Terms of Service and on the pricing page.
Payments are not connected yet, so nothing has been charged and there is nothing outstanding to refund. This page matters from the first paid plan onwards.