CONTACT
There is no ticket queue and no chatbot. Include your account email and the name of the server, and you will get a straight answer.
SUPPORT
support@rune.nexusAnything about your account, your servers, a failed upload, or a plugin that is misbehaving. Also the right address for questions before you sign up.
ABUSE
abuse@rune.nexusReport something hosted here that should not be: an attack from our addresses, a phishing page, malware, or content that breaks the law. Include timestamps in UTC and the address or hostname involved.
COPYRIGHT
dmca@rune.nexusNotices of claimed copyright infringement, and counter notices. Include what is claimed, where it is, and how to reach you.
All three are read by the people who operate the platform. Use the one that fits and you will reach somebody who can act on it without it being forwarded first.
BEFORE YOU WRITE
Can you send me a game cache?
No. We distribute no game data at all, and support cannot make an exception. Use a copy from your own official installation.
Will you build a client for my players?
No. The panel exports your connection settings as a file. You build and distribute the client yourself.
I stopped my server, why am I still billed?
Stopping holds your memory and all of your data. Deleting the server ends the billing and destroys the data. See the pricing page.
THE PLATFORM
No phone number. Email is the support channel, and the Discord is where owners talk to each other and to us.
JOIN THE DISCORDThe trial is 7 days with no card. It is a faster answer than most questions.